FAQ

Is all the Gemstones & Diamonds Tested?

All our sapphires and Gemstones are checked by a third party independent gemological lab before we add it to the stock.
We work with a lab run by a very experienced and respected Member of the German Gemological Assn, Member of the Gemological Assn Sri Lanka, and a GIA ALUMNI Assn. The data in the product page is from the report sheet we get from the lab when we bought the stone. We have no GIA lab in Sri Lanka. But you can test the stone in any GIA lab. If our lab report and the data on our website and the gemological report we sent you is not the same you can ship the stone back. We will refund your full payments and the GIA testing cost.
Some of the equipment used when testing our gems
Fourier transform infrared spectroscopy (FTIR)
FTIR (Fourier Transform Infrared Spectrometer) is now a mandatory tool in any modern gemological laboratory. It is routinely used for testing some of the most important gems such as diamond, emerald, corundum, alexandrite, jade, amethyst, amber and turquoise.
Where some of the treatments cannot be detected when viewed with a microscope, but the FTIR would give a conclusive result.
Some of the uses of FTIR Spectroscopy are as follows, 1.Determination of Heat treatment in Sapphires and Ruby Corundum’s
2.Distinguishing between Diamond and it’s imitations.
3.Distinguishing between Natural & Synthetic Diamond
4.Determination of Zircon state in Metamict or Crystalline
5.Finding out if an Emerald is Natural or Treated.
6.Distinguishing between Natural and Synthetic citrine
7.Tells us if Jade is Polymer Coated or Uncoated.
8.Distinguishing between Taaffeite, Serendibite, and Sapphirine.
9.Distinguishing between Scapolite and quartz
And more spectra…
Raman Spectroscopy
Identify unknown materials
As early as the beginning of the last decade Raman Spectroscopy has become standard procedure in most labs.
Raman spectrometry is a nondestructive identification of gem materials, inclusions, and even fillers. Raman spectra can also be obtained from mounted gems and thus plays a convenient and accurate role in gem testing. It also plays a vital role in detecting a wide array of materials such as HPHT treated diamonds, treated jade, etc. 1.Distinguishing between a diamond and its limitations
2.Distinguishing between Amethyst and Iolite
3.Determination of Enstatite
4.Distinguishing between Garnet varieties – Grossular and Spessartite
5.Distinguishing between Polymer coated or uncoated Jade
6.Identification of Zircon in Metamict state or Crystalline state
Ultraviolet–Visible Spectroscopy
UV / VIS plays an important role in the distinguishing varieties of Spinel’s, to find out if its Cobalt Spinel, Iron Spinel or Chromium component Spinel from its spectra. Also, helps in finding out the state of Sapphire Corundum’s in the Metamorphic or Magmatic state, and much more.

Domestic Shipping

Do you ship to my country?

We ship to over 100 countries via FedEx Express and other Insured services.  In general, most packages will arrive within 3-4 business days after shipments are processed. We use a live FedEx shipping calculator on our website
Can I provide a different shipping address?
Yes, you can provide us with a different shipping address when you process the order online or when you are placing your order over the phone.

International Shipping

Will I have to pay any VAT/GST taxes or duties?
International shipments may be subject to customs/imports and VAT/GST fees which are the buyer’s responsibility. The courier company may send an invoice before or after the delivery of the package.

 

Returns

What is your return policy?

Ozgems.com is committed to your satisfaction. We are confident that every order from Oz Gems will exceed your expectations and delight you with its quality and beauty.  However, if you decide to return your purchase, we will fully refund, exchange, or replace any unworn item within 14 days from the day of the purchase – no questions asked!  Click the following link to learn more about our return policy
How do I return my product?
Securely package and insure your returned item. For security reasons, please do not indicate the contents of the package on the outside of the box or the full name of our company. Make sure that your address and name are clearly printed on the box.
Our return address is:
Jewel Arena
16, Flower Road
Colombo 7
Sri Lanka
Once the returned item is inspected and accepted, your refund or exchange will be processed within 2 business days. Refunds will be made in the original form of payment.
Free return labels for orders of rings that were ordered in a stock (pre-selected size) will be emailed by request.
Will I get a full refund?
100% money-back guarantee!
Oz Gems does not believe in restocking fees.  Any item purchased from us may be returned for a full refund within 14 days from the day of the delivery.  A full refund will be issued – no questions asked.  The item must be in its original condition.

Privacy

How do we protect customer information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is kept confidential. All sensitive/credit information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology. Oz Gems does not store credit card numbers.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing our customers. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Learn about our privacy policy here

Life-Time Warranty

What’s your Warranty Period ?

Oz Gems provides a free Life-Time repair service on all our products, so you can enjoy your purchase and not worry about expensive repairs in the future. Shipping items back to us is easy and stress-free.  The warranty covers repair and soldering of pendants, chains and bracelets, repair of prongs or shanks of rings, refinishing and polishing, replacement of chipped or lost accent stones

Billing & Financing

What payment methods do you accept?
We accept all major credit cards and direct transfers to our account
Do I have to pay sales tax?
We do not collect any sales tax from our customers in Sri Lanka at present. If your order is shipped to any other state or if the order is shipped outside of Sri Lanka, sales tax will not apply.
I have a question about my charges
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Do you offer financing?
No, financing is not available at present and we do not provide any credit.
When will my credit appear on my account?
We process refunds within 1-2 business days from the day we receive the returned item. Please add an additional 2-3 business days for the refund to clear and post to your account.

Buyer’s Guide

Are your diamonds and gemstones natural?

Oz uses only natural mined gemstones and diamonds. Unlike our competitors, we never sell clarity-enhanced diamonds or Gemstones. All of our Gemstones & diamonds have 100% natural clarity and have not been drilled and/or filled with any substances.
We also provided independent Certificates from qualified gemologist of GIA Alumni
Can I order a custom-made piece?
Yes, we specialize in custom orders. Just send us a picture or a drawing, or simply describe the item you are looking for and we will get back to you with a quote. Our team of highly experienced jewelers will create your dream-piece in a matter of 7-10 working days. Contact Us
I’m not sure about my ring size. What should I do?
Don’t worry if you ordered a wrong size. We will gladly resize your ring for free within 60 days from the purchase-made date. We’ll only need you to cover the shipping.
If you don’t know your ring size, or you know your size, but your country uses a different system, please follow the link below to determine your size.
 Ring Size Conversion Table
Tell us briefly about you company?
OziGems.com was founded by a team of highly-professional jewelers based in Sri Lanka. We are designers whose passion for creating fine and unique jewelry helped to establish a recognizable company with an extensive collection of jewelry for men and women.  We design and manufacturing unique, high-end jewelry offering it directly to our customer.  We manufacture jewelry only by using the finest gemstones from Sri Lanka and carry products that feature classic, as well as one-of-a-kind unique designs. The Core values of relationship with the customers are based on Trust, Integrity and Excellence. Our Company is committed towards Social Responsibility and we are committed towards environment sustainability and community engagement and promote sales and also divert part of our sales proceeds towards orphan children in Sri Lanka.
Order Status
Has My Order Shipped? Click “My Account” link at the top right hand corner of our website to check your order status.
All successfully-placed orders are given an “Awaiting Fulfillment” status. It means that Oz Gems is working on your order and will update you once the status is changed to “Shipped”. The approximate time it takes to ship an order depends on the product type. The manufacturing/processing time is specified on the product page in the “Availability” section. My order never arrived? Click the “My Account” link at the top right corner of our site to track your order status.
Give us a call or send us an e-mail if your order doesn’t arrive within the designated time from receipt of your tracking number.  Since all of our orders are shipped via FedEx Express or other Reputed Shipping Agencies and Insured service, you can rest assured that the item(s) will reach your destination in a timely manner.  In the event of a lost shipment we will send out a replacement product at no additional cost to you. Since all of our orders are shipped via FedEx Express or other Reputed Shipping Agencies and Insured service, you can rest assured that the item(s) will reach your destination in a timely manner.  In the event of a lost shipment we will send out a replacement product at no additional cost to you.

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