Oz Gems & Jewels provide special warranty and Guarantee subject to terms and Conditions.
The Gem and or Jewel you purchase comes with a life time guarantee to certify the Gem stone used is genuine and not synthetic. The guarantee also includes that the metal used is Gold, Platinum or Silver as indicated. We provide in-depended certificate for all Gold and high valued products from a professional and qualified gemologist of GIA Alumni.
Oz Gems stands behind its products and provides a free Life-Time repair service on all items, so you can enjoy your purchase and not worry about expensive repairs in the future. Our company is one of very few jewelry manufacturers that provides a free life-time warranty and refinishing service. The warranty does not cover normal wear and tear as a result of careless mishandling and damages.
Customer satisfaction is our top-priority. We always look forward to establishing a life-long relationship by providing the best service and guidance when shopping for fine jewelry.