Shipping & Exchange Policy

Exchange Policy

We are confident that the jewelry item you purchased online will exceed your expectations and delight you with its craftsmanship and beauty. However, we regret that goods once sold will not be refunded or exchanged.

We produce our Jewelry using only genuine materials and confident we provide you with the highest quality and we are trusted for our professionalism, creativity and integrity besides reasonable pricing.

Free Shipping Worldwide

All orders delivered in Sri Lanka and orders above USD 300 dollars from outside Sri Lanka are delivered free via Express service.


All orders below USD 300 dollars to any destinations outside Sri Lanka a nominal fee of USD 20 dollars is charged.  

International orders take about 3-6 business days to deliver anywhere in the world. We will email the tracking number as soon as the shipment is processed.

International shipments may be subject to customs/imports taxes and VAT/GST fees which are the buyer’s responsibility.

Oz Gems is committed to your satisfaction.

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